Other Common Issues

Problem: Unable to connect to VCA Cloud.

• Possible Reasons:

  • Network connection problem.

  • VCA Cloud service maintenance.

  • The device is not correctly added to VCA Cloud.

• Solutions:

  1. Check if the network connection is normal.

  2. Try again later.

  3. Make sure the device has been added to VCA Cloud correctly.

Problem: License expired or invalid.

• Possible Reasons:

  • The license has expired.

  • The entered license number is incorrect.

• Solutions:

  1. Check whether the license has expired. If it has expired, please contact the sales team to purchase a new license.

  2. Re-enter the correct license number.